Refund Policy | ImageCombiner

Overview

This Refund Policy applies to all paid subscriptions and credit purchases on Image Combiner (imagecombiner.net). By completing a purchase, you agree to this policy in addition to our Terms of Service.

We aim to be fair: if something goes wrong or you change your mind early, we will refund you quickly. In return, refunds are subject to the conditions below so the service remains sustainable for everyone.

14-Day First-Purchase Refund

You may request a full refund within 14 days of your first subscription payment (monthly or yearly), provided that:

• You have consumed no more than 20% of the credits granted by your first billing batch (for example, 20 of the 100 monthly credits on the Basic plan).

This usage limit exists to prevent abuse (e.g., generating a large number of images and then requesting a full refund). If you have consumed more than 20% of the batch, the purchase is no longer eligible for the no-questions-asked refund, but you may still contact us — we review genuine issues case by case.

After the Refund Window: Cancel Anytime

After the 14-day window, purchases are non-refundable, but you can cancel your subscription at any time from your billing settings:

• Cancellation takes effect at the end of the current paid period — you keep full access until then.
• Monthly plans: no further charges after the current month.
• Yearly plans: you keep access for the remainder of the paid year, and your credits continue to be granted monthly until the period ends.
• We do not offer partial or prorated refunds for unused time or unused credits.

Renewal Charges: 72-Hour Grace Period

Subscriptions renew automatically. If your subscription renewed and you intended to cancel, you may request a full refund of the renewal charge within 72 hours of the charge, provided that no credits from the new billing period have been used.

Automatic Credit Refunds for Failed Generations

If an image generation fails due to an error on our side, the credits consumed by that task are automatically refunded to your account — no request needed. This is separate from money refunds and applies at all times.

What Is Not Refundable

• Partial months or years of unused service after the 14-day window.
• Unused or expired credits, including credits that expire at their scheduled grant dates.
• Renewal charges after the 72-hour grace period, or where credits from the new period have been used.
• Accounts terminated for violating our Terms of Service (including the Acceptable Use policy).

How to Request a Refund

Email us at support@imagecombiner.net with the subject line "Refund Request" and include:

1. The email address associated with your account.
2. The date and amount of the charge.
3. A brief reason (optional, but it helps us improve).

We aim to respond within 2 business days. Approved refunds are issued to your original payment method; depending on your bank or card issuer, the funds typically appear within 5–10 business days.

Chargebacks

If you file a chargeback with your bank or card issuer instead of contacting us, the associated account may be suspended while the dispute is reviewed. Most issues are resolved faster and at no cost to you through a refund request — please reach out first.

Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page. The policy in effect at the time of your purchase applies to that purchase.